PRIVACY POLICY

    At Lakeplacidjewelry.com, we are committed to providing excellent customer service and outstanding value in fine jewelry while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy gifts for (e.g., address, phone number), and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in Lakeplacidjewelry.com. Our Privacy Policy is explained in more detail below.
SAFETY AND SECURE SHOPPING GUARANTEE

    Lakeplacidjewelry.com is committed to protecting our customers' personal information. All orders are transmitted in an encrypted format. To be sure that your order is secure, simply check your Web browser while you are in the ordering section. Most browsers use some sort of symbol to alert you to the fact that you are on a secured Web site. For example, Netscape and Internet Explorer use icons - either a padlock or a key - in the bottom left hand corner that appear when the site is secured.

    Further more, we use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. We have established a Secure Shopping Guarantee for every transaction that you make with Lakeplacidjewelry.com. Should any unauthorized charges appear on your credit card as a result of shopping with Lakeplacidjewelry.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

    We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will not cover your liability.
RETURNS

  • Returns can be made two weeks from date of delivery.
  • No returns on sale items.
  • No returns on special custom ordered items, sized or engraved merchandise.
  • All merchandise must be in original boxes, condition and with original tags still attached.
  • Credit will be given for purchase price, minus shipping and handling.
  • Credit will be issued by same means of purchase.
  • Returns must be shipped insured we are not responsible for lost, stolen or damaged merchandise.
  • If we incorrectly ship an item we will reimburse you for shipping the returned item and the new item will be shipped free.
  • An Authorization number must be obtained before returning any item or it will be refused upon receipt.
  • You may call 518-523-7829 for authorization number and return instructions.